• All skaters are subject to a mandatory Skate Canada Membership fee that is charged per skater per year (Sept 1- Aug 31). A skater who is a registered member of another skating club and can produce a valid Skate Canada registration card for the current year will not be charged Skate Canada Membership Fees by FHFSC. Skate Canada fees are determined, set and paid to Skate Canada through the club at skater registration per year.
• In addition to the Skate Canada fee, there is an annual FHFSC Club Administration fee per skater each year.  All fees are non-transferable and non-refundable.
• Skate Canada Membership Fees and Club Administration fees are mandatory annual fees valid from September 1 - August 31. This fee is not refundable after it is submitted to Skate Canada.
• All fees and service charges are subject to change without prior notice. Fees will be posted on the FHFSC web site.
• Program fees are automatically prorated to your start date.  We are unable to adjust fees should a participant wish to end a program early.
• Program fees are non-refundable after the first class. There will be $30 administration charge for any cancellations prior to the start of the first class.
• Private Skaters are permitted to one switch of their session during the season and they must continue skating on the new session for the remainder of the season. All such changes must be made in writing and be approved by the club office and Competitive Director. An Administration fee of $30 will be charged for each change and no discount will be applied to session fees for such changes.

• FHFSC does not issue refunds, credits, make-up sessions, or ticket-ice for any reason other than medical withdrawal from a program and requests must be accompanied by a doctor's note
• Skate Canada fees are non-refundable after submission to Skate Canada.
• Refunds or credits may be issued in the case of sustained medical injuries or illness, which results in a skater missing 3 or more classes.  The request for refund must be made in writing to the Office and must include a valid medical doctors note. All decisions are final. 
• A refund or credit will be granted if such a refund is requested before the first day of the full session/hour of the week for which the refund is requested.
• In any scenario, the Skate Canada Membership Fee and FHFSC Administration Fee are non-refundable.
• Forest Hill Figure Skating Club will not issue any refunds (in part or in full), make up classes or offer ticket ice in lieu of refunds in the case of withdrawal from any of FHFSCs programs. Any outstanding amounts owing to FHFSC at the time of withdrawal are deemed outstanding and must be paid in full.
• Forest Hill Figure Skating Club does not and will not offer make up classes, refunds (in part or in full), or credits for any reason. This includes classes cancelled by the Club due to inclement weather or extraordinary circumstances beyond the Club's control.
• Forest Hill Figure Skating Club will not issue any refunds (in part or in full), or make up classes or offer ticket ice in lieu of refunds or make ups in the case of dismissal from the ice.  Any outstanding amounts owing to FHFSC at the time of dismissal are deemed outstanding and must be paid in full. 
• FHFSC will not issue a refund (in part or in full), but FHFSC will offer ticket ice in lieu of refunds in the case of ice time being changed or pre-empted for FHFSC events, competitions, test days, or fun-skates. 

• Forest Hill Figure Skating Club accepts the following types of payments: Cash, Visa, MasterCard and cheques. FHFSC does not accept debit, Visa-Debit, money orders, e-transfers or post-dated cheques. Instalment payments must be paid by credit card. There is a service charge of $50.00 for all NSF cheques.
• For StarSkate private ice sessions we are offer block pricing. 

  1–4 sessions per week: $28.50/hour (current rate)

  5+ sessions per week: $25.65/hour

• The Board of Directors may cancel the membership of any skater that is deemed not in good standing. Overdue accounts owed to FHFSC include but not limited to ice time(s)

• FHFSC reserves the right to change or cancel sessions if minimum registration requirements are not met or other reasons at our discretion. Members will be notified in advance regarding any such changes.
• All registrations MUST be done online before arriving for the session. Skaters will not be permitted to skate if they are not registered. If assistance is required, members can contact us by email at office@fhfsc.ca prior to the start of the session.
• Registrations are processed on a first-come, first-served basis and we cannot guarantee a spot on your preferred day/time. Please register promptly to ensure you reserve a spot for your skater.
• Registration is closed for any session that is filled to capacity. Registration is considered complete once FHFSC receives the completed online registration form with payment in full for each registered skater.

• Participants in PASS: All individuals on the ice MUST hold a valid Skate Canada Membership for insurance purposes.
• Skaters participating in Learn to Skate Programs (PASS, PreCanSkate, CanSkate, Adult CanSkate): ALL participants must be wearing skates, a CSA-approved hockey helmet (required until skater has passed CanSkate Stage 5 or equivalent), long pants, mittens, warm sweater or jacket. Please dress in layers, it will get warm! Check out this video to learn more
• Skaters are expected to provide their own equipment, including helmets. 
• Skaters participating in CanPowerSkate programs: Full equipment including a CSA-approved hockey helmet with full face cage is permitted when CanPowerSkate is running on a CanSkate session. On other hockey sessions, full equipment may be required or prohibited, please read the registration information carefully for more details. 
• Skaters participating in PreSTAR and STAR groups: Proper figure skating attire is required. Helmets are required until the skater has passed CanSkate Stage 5 (or equivalent) and helmets/headbands are optional after that point.
• Participants must be qualified to skate on the session they have chosen.  If a skater does not meet the requirements, they will not be permitted to skate and will be required to change their registration to an appropriate session.  Any exceptions must be approved by Club Management.
• Skaters under the age of 10: A parent, guardian or designee MUST remain on the premises for the duration of the program. 
• Parents (not including those registered in our PASS program) are NOT permitted on the ice surface.
• The Club is not responsible for any items left on the ice or anywhere in the Arena.
• The Club reserves right to dispose of unclaimed items after the end of the season.

In accordance with Skate Canada, helmets must be worn by all skaters (including adults) who have not passed CanSkate stage five (5) in its entirety. See Skate Canada official policy at the bottom of this document.  

All skaters, or their guardians, must execute a waiver of liability at the time of registration for programs with FHFSC. Participation without an executed waiver is strictly prohibited

The FHFSC reserves the right to change sessions or ice times without notice at any time during the skating season.  

Should safety conditions require ice re-surfacing, FHFSC reserves the right to deduct the necessary time from any session in accordance with the Larry Grossman or Phil White arena policy without reimbursement.

• FHFSC reserves the right to remove from the ice:
• Skater(s) that display dangerous and or disruptive behaviour(s) or action(s) that are deemed dangerous. 
• Parent/guardian and or observers that enter the ice surface.
• Parent/guardian or observers that display dangerous and or disruptive behaviour(s) or actions that are deemed dangerous. 
• Skater(s), parent/guardian(s), observer(s) and coach(es) that breaches FHFSC Rules.  
• FHFSC may revoke the membership of any skater without refund.  

• Private and open sessions offer ice-time only.  Members are required to arrange their own private coaching.  If you need assistance connecting with a private coach, please contact the Club at office@fhfsc.ca
• Each private coach is responsible for their own fee structure and policies.  Any issues or concerns with private lesson scheduling or fees are to be addressed directly to the private coach.
• If a skater is not registered the coach will be unable to teach them.
• The Club will not provide a refund, credit or make-up lesson if a private coach cancels a lesson or is unavailable on the scheduled day/time.  Alternate arrangements must be made with the coach directly

• FHFSC member skaters must be registered for a minimum of 1 regularly scheduled session with FHFSC either in a group or private lesson. 
• Skaters must be registered for a Program to skate with us. There is no drop-in ticket ice option during the season.
• Registered Skaters can add up to 3 ticket ice sessions on a specific day/time for extra practice during the season without being registered for an additional program, subject to approval by the office and availability.
• Non-registered skaters can do up to 3 ticket ice sessions and after that they must register for the Program, subject to approval by the office and availability.
• The ticket ice fee for any additional practice time is $35 per session.
• Non-member skaters must show valid Skate Canada registration and must skate at their appropriate levels.  
• Ticket ice fees, for members and guests, are subject to change without prior notice. Please check FHFSC web site for current pricing. 

Club Dispute Resolution Policy

Bullying, Harrassment & Discrimination Policy

Code of Ethics Policy  (for Coaches, Skaters, Members & Parents)

Rowan's Law- Concussion Code of Conduct

Helmet Policy

Purpose

The purpose of this Disciplinary Policy is to establish a fair, consistent, and transparent process for addressing conduct that is inconsistent with the standards, policies, and values of the Forest Hill Figure Skating Club ("FHFSC" or the "Club").

This policy applies, without exception, to all Board Members, Club employees, Coaches, Program Assistants, Skaters, Parents/Guardians, Volunteers, Members, and any individual participating in or representing FHFSC.

Application

This policy applies whenever an individual associated with FHFSC violates:

• FHFSC By-Laws;

• FHFSC Policies and Procedures;

• FHFSC Code of Conduct;

• FHFSC Rules;

• Coaching contracts or employment agreements;

• Skate Canada Rules, Regulations, Code of Ethics, Safe Sport policies, or other applicable policies;

• Any other standards adopted by the Club from time to time (collectively referred to as the "Club Rules").

By registering as a member, accepting employment, coaching, volunteering, or otherwise participating in Club activities, individuals acknowledge that they have reviewed (or have had the opportunity to review) the Club Rules and agree to abide by them.

Disciplinary Committee

The FHFSC Disciplinary Committee shall consist of:

• President (Chair)

• Secretary

• Director-at-large

The President serves as Chair of the Committee and will only vote in the event of a tie.

Should any member of the Disciplinary Committee have a conflict of interest regarding a complaint—including being directly involved in the incident or having a close personal and/or business relationship with any individual involved—that member shall recuse themselves from the matter. The remaining Committee members shall appoint another Board Member to participate for that investigation.

The Committee shall:

• review all reported incidents promptly;

• gather relevant information;

• determine whether a breach of Club Rules has occurred;

• determine appropriate disciplinary action where required;

• maintain confidential records of all complaints and decisions; and

• provide the Board of Directors with non-identifying summaries of disciplinary matters as appropriate.

Whenever practical, the Committee will review reported incidents within five (5) business days of receiving the complaint and communicate its decision to the involved parties as soon as reasonably possible.

The Committee's decisions are final unless otherwise required by applicable law or Skate Canada procedures.

Reporting Concerns

Any Board Member, Coach, Program Assistant, Club employee, volunteer, parent, or member who witnesses or becomes aware of conduct that may violate the Club Rules is encouraged to report the matter promptly.

Reports may be submitted verbally or in writing to any member of the Disciplinary Committee and should include, where possible:

• date and time of the incident;

• location;

• individuals involved;

• witnesses;

• description of the incident; and

• any immediate action taken.

Whenever possible, incidents should be reported within 24 hours.

Immediate Safety Measures

Any Coach, Program Director, Club employee, or member of the Disciplinary Committee has the authority, acting reasonably and in accordance with Club policies, to remove a skater or other individual from an ice session, program, meeting, or Club activity when their behaviour:

• creates an unsafe environment;

• disrupts Club programming;

• violates Club Rules; or

• poses a risk to others.

Such action is temporary pending review by the Disciplinary Committee and must be reported as soon as reasonably possible.

Communication During an Investigation

Once a complaint has been reported, all parties are expected to allow the disciplinary process to proceed without interference.

To protect all individuals involved:

• communications regarding the complaint should occur through the Disciplinary Committee whenever possible;

• discussions involving a minor shall include a parent or guardian unless otherwise directed under Skate Canada Safe Sport procedures; and

• confidentiality shall be maintained by all participants to the greatest extent possible.

Progressive Discipline

The Club recognizes that not all situations require the same response. The Disciplinary Committee may consider:

• severity of the conduct;

• safety implications;

• previous disciplinary history;

• whether the conduct was intentional;

• willingness to cooperate and correct behaviour; and

• any other relevant circumstances.

Depending on these factors, discipline may follow the progressive steps below or may proceed directly to more serious consequences where warranted.

First Offence

The individual may receive:

• a verbal warning;

• education or coaching regarding expectations; and

• documentation of the incident maintained by the Club.

The incident record shall include:

• date;

• description;

• individuals involved;

• witnesses (if any); and

• actions taken.

Second Offence

The individual may receive:

• a written warning;

• a meeting with the Disciplinary Committee; and

• any additional corrective measures considered appropriate.

The Committee shall review the matter as soon as reasonably practicable after the complaint is received, allowing sufficient time for the Committee to gather relevant information and make an informed decision.

Possible consequences may include:

• probation;

• temporary suspension from Club activities;

• restrictions on participation;

• additional education or training;

• removal from volunteer responsibilities; or

• other appropriate disciplinary measures.

Third Offence

Where repeated misconduct continues despite previous disciplinary action, the Club may impose more significant consequences, including:

Skaters and Parents/Guardians

• suspension or termination of Club membership;

• removal from Club programs;

• loss of future registration privileges; and

• forfeiture of registration fees where permitted by Club policy.

Coaches

• suspension;

• termination of coaching privileges;

• termination of contract in accordance with its terms; and/or

• notification to Skate Canada where appropriate.

Board Members, Employees, Volunteers or Program Assistants

• suspension of duties;

• removal from committees;

• request for resignation;

• termination of employment or volunteer role where applicable; or

• any other action authorized by the Board.

Serious Misconduct

Certain incidents are sufficiently serious that progressive discipline may not be appropriate.

Examples include, but are not limited to:

• harassment;

• bullying;

• discrimination;

• abuse or maltreatment;

• retaliation;

• threats or violence;

• serious breaches of Safe Sport;

• conduct that jeopardizes the safety or wellbeing of participants;

• significant breaches of coaching contracts or employment agreements;

• financial misconduct; or

• behaviour that may bring the Club or Skate Canada into disrepute.

In these situations, the Club may immediately:

• suspend participation pending investigation;

• refer the matter to Skate Canada Safe Sport;

• notify appropriate governing bodies;

• report to law enforcement or child protection authorities where legally required; and/or

• terminate membership, employment, volunteer status, or coaching privileges without following the progressive discipline steps outlined above.

Where a matter falls under Skate Canada Safe Sport, Skate Canada's policies and procedures shall take precedence over this policy.

Record Retention

The Disciplinary Committee shall maintain confidential records of all reported incidents, investigations, decisions, and disciplinary actions in accordance with applicable privacy legislation and the Club's record retention practices.

Records may be retained for as long as reasonably necessary to protect the interests of the Club and its participants.

Confidentiality

All disciplinary matters shall be handled with discretion. Information will only be shared with individuals who require it to properly investigate, administer, or resolve the matter, or where disclosure is required by law or Skate Canada.